Personal Information Protection Policy

Shimadzu (Asia Pacific) Pte. Ltd. (hereafter referred to as "Shimadzu") recognises the importance of personal information, and we consider it our obligation to properly protect personal information that we may acquire. Shimadzu addresses this obligation by adhering to the following policies.

1. Management of Personal Information

A. Shimadzu does not disclose personal information to third parties, except in the following instances:

When permission has been explicitly granted by the individual.

When Shimadzu shares the personal information with third parties as described in this Personal Information Protection Policy.

When it is required to meet legal and regulatory requirements including providing assistance in law enforcement by a court of law, judicial and other government agencies.

B. When personal information is consigned to a third party, appropriate supervision implemented through contractual obligation, etc. ensures that there is no leakage or re-offering of the entrusted information.

C. Shimadzu will retain personal information as long as there is a business or legal need.

2. Handling of Personal Information

A. Personal information received in the normal course of business, such as from business cards, etc, or from the internet, official journals, government records, etc., and personal information obtained from inquiries, applications for documents requests, seminars, etc., whether in person, by phone or through electronic communication, will be used when it is necessary to contact you directly. It may also be used for product guidance and services, as well as for surveys.

3. Personal Information Sharing between Shimadzu Group Businesses and Representatives

A. Personal information acquired by Shimadzu group businesses may be shared among Shimadzu subsidiaries and representative agencies. In addition, personal information acquired from cooperative enterprises (including vendors, contract manufacturers, various service providers, etc.) may also be shared with Shimadzu subsidiaries. For details, refer to (Scope of Personal Information Shared)

B. Shimadzu will ensure that overseas organisations it work with observe confidentiality and data protection obligations.

4. Protection

A. Shimadzu will protect personal information by making reasonable security arrangements to prevent unauthorized access, collection, use, disclosure or similar risks.

5. Contacts for Inquiries Regarding Personal Information

A. Contact information regarding personal information usage confirmation, disclosure, correction, addition, deletion, cessation of offering, and complaints, etc, are as noted below.


Shimadzu (Asia Pacific) Pte. Ltd.

79 Science Park Drive, #02-01/08, Cintech IV
Singapore Science Park 1, Singapore 118264
Tel: +(65) 6778-6280, Fax: +(65) 6779-2935

B. Inquiries will be limited to the individual in question only, or an authorised representative of the individual. Further confirmation may be required that the individual or the individual's representative making the inquiry is the one whose information is in question.

6. Cookies

A. There are specific areas of our website(s) that use a programming function known as 'cookies', which record information about your visit to our website on your hard drive. This is NOT considered a security risk, and only records information that you provide us. This information is NOT available to other websites. It is uniquely yours and can only be read by the server that gave it to you.

Changes to the Privacy Statement

All material changes to our Privacy Policy and practices is subject to change without notice, and will be posted on this page. The revision date shown at the top of the page will be updated accordingly.



We recommend that you read this Privacy Notice in full to ensure you are fully informed. However, if you only want to access a particular section of this Privacy Notice, then you can click on the relevant link below to jump to that section.

Quick Links


This policy describes the types of information Shimadzu (Asia Pacific) Pte Ltd (the “Company,” “we,” “our,” or “us”) may collect from you or that you may provide when you visit the website operated by Shimadzu (Asia Pacific) Pte Ltd and its subsidiaries ("Website") and our practices for collecting, using, maintaining, protecting, and disclosing that information. This policy does not apply to information collected by us offline or through any other means, including on any other website operated by the Company or a third party or through any application or content (including advertising) that may link to or be accessible from the Website.

The Company is committed to protecting your privacy. We provide this policy to explain the type of information we collect and to inform you of the specific practices and guidelines that protect the security and confidentiality of your personal data. Please read this policy carefully. If any term in this policy is unacceptable to you, please do not use the Website or provide any personal data. This policy may change from time to time (see Revisions to Our Privacy Policy).



We collect several types of information from and about users of our Website, which may include information defined as personal data under applicable law, including the General Data Protection Regulation (“personal data”). For example, we may collect information such as your name, e-mail address, telephone number, country, state, job function, company/organization name, company/organization division, workplace address, areas of interest, products used by you, equipment considerations, distributer in charge, purchase history, product interests, current customer status, Website browsing history, file uploads by you, and information related to inquiries and requests. We may also collect information about your internet connection and the equipment you use to access our Website. As you navigate through the Website, we may automatically collect information such as your usage details, IP addresses, and information collected through cookies.


1. Information You Give to Us.

The information we collect on or through our Website may include:

  • Information that you provide by filling in forms on our Website. This includes information provided when you sign up for newsletters, blog subscriptions and other types of information material; when we process and respond to your inquiries related to products and customer service; and when you provide feedback on our Website.
  • Records and copies of your correspondence with us (including email addresses).


2. Information We Collect About You.

As with many other websites, as you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

  • Details of your visits to our Website, including resources (e.g. videos and PDFs) that you access, download and use on our Website, traffic data, location data, logs, language, date and time of access, frequency, and other communication data.
  • Information about your computer and internet connection, including your IP address, operating system, host domain, and browser type.
  • Details of referring websites (URL).

The information we collect automatically is statistical data that helps us improve our Website and deliver a better and more personalized service, including by enabling us to:

  • Determine web site traffic patterns.
  • Count web visits.
  • Determine traffic sources so we can measure and improve the performance of our site.
  • Help us to know which pages and content are the most and least popular.
  • Observe site search patterns to provide more intuitive navigation cues.
  • Determine user frequency.


3. Google Analytics.

This Website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies, which are text files placed on your computer, to help the Website analyze how users use the Website. The information generated by the cookie about your use of the Website will be transmitted to and stored by Google on servers in the United States.

Google will use this information on behalf of us as the operator of this Website for the purpose of evaluating your use of the Website, compiling reports on Website activity and providing other services relating to Website activity and internet usage to us.

In case IP anonymization is activated on this Website, your IP address will be truncated within the area of Member States of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases the whole IP address will be first transferred to a Google server in the United States and truncated there. The IP anonymization is active on this Website.

The IP address, that your browser conveys within the scope of Google Analytics, will not be associated with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this Website.

You can also opt-out from being tracked by Google Analytics with effect for the future by downloading and installing Google Analytics Opt-out Browser Add-on for your current web browser:


4. Marketo.

This Website uses Marketo, a web analytics and marketing service provided by Marketo Inc., California, the United States. (“Marketo”). Marketo uses cookies, which are text files placed on your computer, to help the Website analyze how users use the Website. The information generated by the cookie about your use of the Website will usually be transmitted to and stored by Marketo on servers in the United States

Marketo will use this information on behalf of us as the operator of this Website for the purpose of evaluating your use of the Website, compiling reports on Website activity and providing other services relating to Website activity and internet usage to us. Marketo will further be used to store information that you input on forms on this Website in a cookie. More information about privacy at Marketo are available here:

You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this Website. You may further refuse the collection of information generated by the cookie about your use of the Website and their transfer to and processing by Marketo by way of setting a refusal cookie. Please click on the below button “opt out” to refuse to the creation of a pseudonymous user profile.

[ Opt out ]

Please be aware that if you delete this refusal cookie or all cookies, we will also loose the information that you made use of your right to “opt out” from Marketo.


5. Social Media Plug-ins.

On our Website we use website elements from the social networks Facebook, Twitter, Google plus, and YouTube. Suppliers of the plug-ins are the companies Facebook Inc., Twitter Inc. and Google Inc. (“Providers”). Web page elements are e.g. buttons (so-called “social plug-ins”) or integrated content from the providers.

The operator of Facebook is Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbor, Dublin 2, Ireland (“Facebook”). For an overview of Facebook web page elements and their look go to

The operator of Twitter is Twitter Inc., 1355 Market St, Suite 900, San Francisco, CA 94103, USA (“Twitter”). For an overview of Twitter webpage elements and their look go to:

The operator of Google plus and YouTube is Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States, Website elements of Google plus are recognizable by the Google plus logo.

Your browser establishes a direct connection to the server of the respective Provider when you visit a page from our Website that contains such a website element. The content of the website element is transmitted by the respective Provider directly to your browser and integrated into the Website. By integrating the website elements, the Providers gain knowledge that your browser has accessed the corresponding page of our Website, even if you do not have a profile with the respective Provider or are not logged in at the time. This information (including your IP address) is transmitted by your browser directly to a server of the respective Provider in the United States and stored there.

If you are logged into one of the services, the respective Provider can directly assign the visit to our Website to your profile with this Provider.

We have no influence on the parameters of the data that the Providers lift out with the help of the website elements. For details on the purpose and extent of the data collection and the further processing and use of the data by the Providers as well as your related rights and setting options for protecting your privacy, please refer to the privacy policy of the provider:

You would need to log out of each Provider’s services if you want to prevent Providers from directly associating the data collected through our Website with your profile in that service. Finally, there is the possibility of completely preventing the loading of the website elements with browser add-ons.


6. Web Beacons.

We currently contract with online partners, in particular Google Analytics and Marketo, to help manage and optimize our Internet business and communications. We use the services of these marketing companies to help us measure the effectiveness of our advertising and how visitors use our Website. To do this, we use Web beacons and cookies provided by these marketing companies. A “web beacon,” is also called a web bug or a pixel tag or a clear GIF. Used in combination with cookies, a web beacon is an often-transparent graphic image, usually no larger than 1pixel x 1 pixel, that is placed on a website or in an e-mail that is used to monitor the behavior of the user visiting the website or sending the e-mail. By supplementing our records, this information helps us learn things about, for example, what pages are most attractive to our visitors and which of our services most interest our customers. If you do not wish to help us learn how to improve our site, products and offers, you can Opt-out of the Website analysis as described under ‎II.3 “Google Analytics” and ‎II.4 “Marketo”.


7. Cookies Used on This Website.

Our Website uses single-session (temporary) and multi-session (persistent) cookies. Temporary cookies last only as long as your web browser is open, and are used for technical purposes such as enabling better navigation on our Website. Once you close your browser, the cookie disappears. Persistent cookies are stored on your computer for longer periods and are used for purposes including tracking the number of unique visitors to our site and information such as the number of views a page gets, how much time a user spends on a page, and other pertinent web statistics. Cookies, by themselves, will not be used by the Company to disclose your individual identity. This information identifies your browser, but not you, to our servers when you visit the Website. If you want to disable the use of cookies or remove them at any time from your computer, you can disable or delete them using your browser (consult your browser's "Help" menu to learn how to delete cookies); however, you must enable cookies to access certain information on our Website.

Below you will find a detailed list of the cookies we may use on our Website:






Used for control of screen.

Until browser is closed.


JSESSIONID is the platform session cookie. Used in the website by Java Server Page (JSP) for the server to maintain anonymous user sessions.

Until browser is closed.


See the URL below for details.

1 minute


2 years


2 days


2 years


30 minutes


Until browser is closed.


10 minutes


Half a year


Used for prevention of illegal access.

Until browser is closed.


Records the latest visit and activity.
This information is used for delivery of better and more personalized services, marketing researches and development of new products and new services.

2 years


Used for control of screen.

Until browser is closed.


Maintains the result of agreement for the cookie use.

2 year, 1 month


See the URL below for details.

1 month


444 days


Until browser is closed.


1 day


2 years


Until browser is closed.


1 year






Registers a unique ID on mobile devices to enable tracking based on geographical GPS location.

1 day


Saves user choice and other information (especially primary language, number of search results displayed in a page, Google's self-search filter ON/OFF).

1 year


The cookie set by YouTube to measure the capacity of user's line and to determine whether the player is new or old.

1 year and a half


The cookie set by YouTube video service in the page embedded with YouTube video.

Until browser is closed.


The cookie set by Google to memorize user setting and other information.

Half a year


Google sets the number of cookies in the pages that include Google Calendar. While we have no control over the cookies set by Google, they appear to include a mixture of pieces of information to measure the number and behavior of Google Calendar users, as well as information on which calendar you are viewing, and which tab you are currently on.

2 years


See the URL below for details.

2 years


Until browser is closed.


Until browser is closed.


7 days


2 years


7 days


See the URL below for details.

2 days


Until browser is closed.


6 hours


7 days



As of March 5, 2019

Below please find information about how we process information collected about you 
(including personal data) as well as the corresponding legal basis. We may process your 
information where the processing is:
     • Necessary for entering into or the performance of a contract with you. For 
             1. ・ To carry out our obligations arising from any contracts entered into 
                   between you and us and to provide you with the information, products, 
                   and services that you request from us.
      • Necessary for us to comply with a legal obligation.
      • Necessary for the purposes of the legitimate interests pursued by a third party or 
        us (to the extent it does not infringe on any data subject’s fundamental rights and 
        freedoms). For example:
              1. ・ To ensure that content from our Website is presented in the most 
                   effective manner for you and for your computer.
              2. ・ To allow you to participate in interactive features of our service (when 
                   you choose to do so).
              3. ・ To keep our Website safe and secure.
                   Last updated 17 February 2022
              4. ・ To provide you with technical support and to improve our Website and 
              5. ・ To provide you with information that you have requested and respond 
                   to your inquiries.
              6. ・ To notify you about changes to our service or our Website.
              7. ・ If you are an existing customer, to communicate (including by email 
                   and SMS) with you to provide information about goods and services 
                   similar to those that were the subject of a previous sale or negotiations of a 
                   sale to you.
              8. ・ Subject to applicable law and regulations, in the event of a sale, 
                   merger, consolidation, change in control, transfer of substantial assets, 
                   reorganization, or liquidation, to transfer, sell, or assign to third parties 
                   information concerning your relationship with us, including, without 
                   limitation, personal data that you provide and other information 
                   concerning your relationship with us.
     • Pursuant to valid consent provided by you, in order to provide you with 
       information about goods or services we feel may interest you. If you do not want 
      us to use your data in this way, simply do not opt-in when we ask for your consent 
      on the relevant forms where we collect your data or unsubscribe by sending your 
      request to
     • For any other purpose where you have provided valid consent where it is legally 

We may disclose aggregated information about our users, and information that does not 
identify any individual, without restriction. Subject to applicable law and regulations, we 
may disclose personal data that we collect or you provide as described in this policy:
     • To any member of our group, which means our affiliates and subsidiaries for the 
       purposes of:
              1. ・ Carrying out our obligations arising from any contracts entered into 
                   between you and us and to provide you with the information, products, 
                   and services that you request from us.
              2. ・ Providing you with information that you have requested and 
                   responding to your inquiries.
              3. ・ If you are an existing customer or based on your consent, 
                   communicating (including by email and SMS) with you to provide 
                   information about goods and services similar to those that were the subject 
                   of a previous sale or negotiations of a sale to you.
                   Last updated 17 February 2022

              4. ・ For marketing research and development of new products and new 
              5. ・ Subject to applicable law and regulations, in the event of a sale, 
                   merger, consolidation, change in control, transfer of substantial assets, 
                   reorganization, or liquidation, to transfer, sell, or assign to third parties 
                   information concerning your relationship with us, including, without 
                   limitation, personal data that you provide and other information 
                   concerning your relationship with us.
     • To contractors, service providers, distributors, and other third parties we use to 
        support our business or in connection with the administration and support of the 
        activities noted above and who are bound by contractual obligations to keep 
        personal data confidential and use it only for the purposes for which we disclose it 
        to them (e.g., database hosting providers, managed services providers, developers, 
        consultants, service providers assisting us with customer relationship 
        management). If you have any questions or concerns about a service provider or 
        partner please contact us at
     • To a buyer or other successor in the event of a merger, divestiture, restructuring, 
        reorganization, dissolution, or other sale or transfer of some or all of the 
        Company's assets, whether as a going concern or as part of bankruptcy, 
        liquidation, or similar proceeding, in which personal data held by the Company 
        about our Website users is among the assets transferred.
     • To fulfill the purpose for which you provide it. For example, if you email us 
        asking us to contact a third party, we may transmit the contents of your email to 
        the recipient.
     • For any other purpose disclosed by us when you provide your information or with 
        your consent when required by applicable law and regulations.
     • If we are under a duty to disclose or share your personal data in order to comply 
        with any legal obligation, or in order to enforce or apply our terms of use and 
        other agreements, including for billing and collection purposes; or to protect the 
        rights, property, or safety of the Company, our customers, or others. This may 
        include exchanging information with other companies and organizations for the 
        purposes of fraud protection and credit risk reduction.
If you have questions about or need further information concerning the legal basis on 
 which we collect and use your personal data, please contact us 


The data that we collect from you may be transferred to, and stored at, a destination 
outside the European Economic Area ("EEA"), including Japan, the United States of 
America, Canada, Brazil, Uruguay, Switzerland, Russia, Dubai, Turkey, Republic of 
                                                                                             Last updated 17 February 2022

South Africa Singapore, Malaysia, India, Philippines, Vietnam, Australia, China, and 
Korea. It may also be processed by staff operating outside the EEA who work for us or 
other entities acting as data processors processing data on behalf of us. This includes staff 
engaged in, among other things, the fulfillment of your request or order and the provision 
of support services. For intra-group data transfers, the Company has implemented 
international data transfer agreements on the basis of EU Standard Contractual Clauses in 
order to provide appropriate and suitable safeguards for personal data being transferred to 
countries outside the EEA where an adequate level of protection is not already 
guaranteed. For transfers to third party processors the Company has implemented 
different safeguards such as EU Standard Contractual Clauses or certification under the 
EU-US Privacy Shield, as the case may be. Switzerland and Uruguay are recognized by 
the European Commission as providing adequate protection of personal data and in such 
case transfers of personal data do not require additional safeguards. To obtain a copy of 
the relevant safeguards, please contact us at We will take 
all steps reasonably necessary to ensure that your data is treated securely and subject to 
appropriate safeguards in accordance with this policy and applicable legislation.


Unless otherwise required by law, the Company will erase personal data when it is no 
longer necessary in relation to the purposes for which it was collected or otherwise 
processed; when you withdraw your consent (where lawfulness of processing was based 
on your consent) and there is no other legal ground for the processing; when you object to 
the processing and there are no overriding legitimate grounds for the processing; when 
your personal data has been unlawfully processed; and when it is necessary to comply 
with legal obligations.


We strive to provide you with choices regarding the personal data you provide to us. We 
have created mechanisms to provide you with the following control over your 

     • Cookie settings. You can set your browser to refuse all or some browser cookies, 
       or to alert you when cookies are being sent. If you disable or refuse cookies, 
       please note that some parts of this Website may then be inaccessible or not 
       function properly.
     • Do Not Track. We do not currently respond to 'do not track' signals as we do not 
        track our customers across third party websites.
                                                                                             Last updated 17 February 2022

     • Promotional Offers from the Company. If you do not wish to have your contact 
        information used by the Company to promote our own products or services, you 
        can check certain boxes on the forms we use to collect your data. You can also 
        always exercise your right to ask us not to process your personal data for 
        marketing purposes by sending us your request 
        to If we have sent you a promotional email, you 
        may send us a return email asking to be omitted from future email distributions. 
        Please note that this does not apply to information provided to the Company as a 
        result of a product purchase, warranty registration, product service experience, or 
        other transactions.


We remind you that you may at any time exercise certain rights you may have under 
applicable law and regulation, including the following rights:
     • The right to request access to your personal data, which includes the right to 
        obtain confirmation from us as to whether or not personal data concerning you is 
       being processed, and where that is the case, access to the personal data and 
       information related to how it is processed.
     • The right to rectification or erasure of your personal data, which includes the right 
       to have incomplete personal data completed, including by means of providing a 
       supplementary statement, and certain rights to request us to erase your personal 
       data without undue delay.
     • The right to restrict or object to processing concerning your personal data, which 
       includes restricting us from continuing to process your personal data under certain 
       circumstances (e.g., where you contest the accuracy of your personal data, 
       processing is unlawful, your personal data is no longer needed for the purposes of 
       processing, or you have otherwise objected to processing related to automated 
       individual decision-making).
     • The right to data portability, which includes certain rights to have your personal 
       data transmitted from us to another controller.
     • Where data processing is based on your consent, the right to withdraw consent at 
       any time.
     • The right to lodge a complaint with a supervisory authority.
       Any requests related to the above rights may be made by sending an email 

                                                                                                Last updated 17 February 2022

We have implemented measures designed to secure your personal data from accidental 
loss and from unauthorized access, use, alteration, and disclosure. Personal data provided 
to us in accordance with this policy will be encrypted in transit and at rest.

Unfortunately, the transmission of information via the internet is not completely secure. 
Although we will do our best to protect your personal data, we cannot guarantee the 
security of your data transmitted to our Website. Any transmission of your personal data 
is at your own risk.


Our Website may contain links or references to other websites outside of our control. 
Please be aware that this policy does not apply to these websites. The Company 
encourages you to read the privacy statements and terms and conditions of linked or 
referenced websites you enter. These third-party websites may send their own cookies 
and other tracking devices to you, log your IP address, and otherwise collect data or 

Our Website is not intended for children under 16 years of age, and the Company does 
not knowingly collect or use any personal data from children under the age of 16. No one 
under the age of 16 may provide any information to or on the Website. If we learn we 
have collected or received personal data from a child under the age of 16, we will delete 
that information. If you believe we might have any information from or about a child 
under the age of 16, please contact us at

We reserve the right to change this policy at any time. Any changes we make will be 
posted on this page. If we make material changes to how we treat your personal data, we 
will notify you through a notice on the Website home page. The date this policy was last 
revised is identified at the top of the page. You are responsible periodically monitoring 
                                                                                          Last updated 17 February 2022

and reviewing any updates to this policy. Your continued use of our Website after such 
amendments will be deemed your acknowledgement of these changes to this policy.

The data controller is:

Shimadzu (Asia Pacific) Pte Ltd
79 Science Park Drive, #02-01/08, Cintech IV
Singapore Science Park 1, Singapore 118264
Tel: +(65) 6778-6280, Fax: +(65) 6779-2935

The representative in the Union is:
Shimadzu Europa GmbH,
Albert-Hahn Str. 6-10, 47269 Duisburg, Germany

Should you have any questions or concerns about this policy and our privacy practices, 
you may also contact us at

Last modified: July 17, 202