FAQs

General

Yes, you must be a registered and verified user in order to buy from shopshimadzu.com.sg. 

Only verified users will be able to purchase from shopshimadzu.com.sg. Once you have been verified with us, you can order parts and consumables 24/7. Go to Login on shopshimadzu.com and click on create account.

Account

Go to Login on shopshimadzu.com and click on create account.

Fill in your details accordingly to register an account with us.

Once you have registered, allow us 1 – 2 business days to verify your account before you can start shopping with us.

You might have missed our notifications as it ended up in your spam folder or junk mail.

If you received our notifications in your spam folder or junk mail, please whitelist us by adding us to your Safe Senders List in order to ensure you receive all notifications from us regarding your account.

For those that did not received any notification email for account verification, including your spam folder and junk mail, please contact us at consumablesap@shimadzu.com.sg

You might have missed our notifications as it ended up in your spam folder or junk mail.

If you received our notifications in your spam folder or junk mail, please whitelist us by adding us to your Safe Senders List in order to ensure you receive all notifications from us regarding your account.

Alternatively, you may contact us via the live chat button on the right hand corner during business hours Mondays to Fridays from 9am – 5pm or you can email us at consumablesap@shimadzu.com.sg

Payment

You can purchase on our website using a debit or credit card. We currently accept Visa, Mastercard, American Express payments from customers worldwide.

You can choose these payment methods when you checkout.